Pkzz believes gaming should be a source of fun — not stress or financial hardship. Practicing responsible gaming lets you enjoy the experience while keeping yourself and your family safe.
Measures we've taken to protect you
At pkzz, you can set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set. To increase a limit, a 24-hour waiting period applies.
Decide in advance how long you'll play in a single session. Once that time is up, pkzz will automatically send you a reminder and can end the session if needed.
Feeling like you need some time away? Use pkzz's Cooling-Off feature to pause your gaming activity for anywhere between 24 hours and 6 weeks. Access to your account will be restricted during this period.
If you need a longer break, use pkzz's Self-Exclusion feature to fully deactivate your account for anywhere between 6 months and 5 years.
At pkzz, you can view your full gaming and transaction history. Knowing how much time and money you've spent makes it easier to stay in control.
For any questions or assistance related to responsible gaming, pkzz's support team is available seven days a week, twenty-four hours a day.
Pkzz's responsible gaming policy is built to international standards. Our goal is to ensure every player's gaming experience remains fun and safe.
Responsible gaming means treating gaming as a form of entertainment — not a source of income or a way to solve problems. pkzz always wants its users to enjoy gaming consciously and within their own means.
Gaming becomes a problem when it starts affecting your daily life, family, work, or finances. pkzz believes that taking the right steps at the right time can easily prevent this. That's why we've built multiple responsible gaming features into our platform to help you stay in control at all times.
Gaming is a legitimate form of entertainment, but everyone has their own limits. Following pkzz's responsible gaming policy means you can always play with peace of mind and keep any issues under control before they escalate.
Gaming is never a solution to financial problems. Don't chase losses by playing more — it can make things significantly worse.
Once logged in to pkzz, you can easily set the following limits from your account settings:
| Limit Type | Duration | Time to take effect | Rules for Increasing Limits |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | After 24 Hours |
| Loss Limit | Daily / Weekly / Monthly | Immediately | After 7 Days |
| Session Time Limit | Hours per session | Immediately | At Any Time |
| Break (Cooling-Off) | 24 Hours – 6 Weeks | Immediately | After Expiry |
| Self-Exclusion | 6 Months – 5 Years | Immediately | At Expiry Only |
Decreasing your limit takes effect immediately. Increasing a limit requires a mandatory waiting period — this protects you from making impulsive decisions.
If you feel you need an extended break from gaming, use pkzz's self-exclusion feature. The process is simple and completely confidential:
Log in and go to the "Responsible Gaming" menu.
Choose the duration that suits your needs — 6 months, 1 year, 2 years, or 5 years.
Self-Exclusion takes effect immediately after identity verification. No promotional messages will be sent during this period.
Once the set period ends, you can voluntarily reactivate your account.
If you attempt to open a new account during self-exclusion, pkzz will detect and block it. pkzz's commitment to responsible gaming remains firm at all times.
Ask yourself the questions below. If most of your answers are "yes," consider using pkzz's support services:
Are you spending more than your set budget and feeling regret afterward?
Are you returning to play repeatedly in an attempt to recover money you have lost?
Is gaming taking time away from your family, work, or studies?
Do you feel restless or irritable when you're not able to play?
Have you ever lied to family or friends about your gaming?
Have you taken out a loan — or considered doing so — to fund your gaming?
If you answered "Yes" to any of the above questions, reach out to pkzz's support team or use the self-exclusion feature. Asking for help is a sign of strength.
Pkzz strictly prohibits gaming for anyone under 18. To enforce this policy, pkzz has put several measures in place:
If you suspect a child or teenager in your household is using pkzz, contact our support team immediately. We will take prompt action.
Responsible gaming at pkzz goes beyond setting limits — it's also about maintaining a healthy mindset. Following the tips below will help keep gaming enjoyable at all times:
Join pkzz and take advantage of our responsible gaming features for a safe and enjoyable experience. Your safety is our top priority.